The Community Knowledge Initiative (CKI) fosters community university partnerships that aim to promote the principles and practices of civic engagement and democracy.

Helplink Support Services (
Helplink Support Services (


Helplink Support Services (HSS) is an award winning, not-for-profit organisation that provides free or low cost social support services nationwide and beyond.


Mental Health Service: Helplink’s qualified, Garda vetted counsellors are available for appointment seven days a week from 9 am to 9 pm Monday to Friday and 12 to 6 pm Saturday and Sunday. Since its inception, HSS has provided over 2,000 appointments to clients online (Skype), by phone nationally/internationally and face-to-face (Galway).

Health and Support Services Directory: our free-to-use online directory of health and support services nationwide was developed in 2013 and has over 170,000 users. The directory has over 5,000 listings and a free text service.

Conflict Resolution Centre (CRC): the centre was established in 2015, growing out from HSS’s original Mediation service that was created in 2013. In the centre there is a donation based mediation service for people dealing with family/housing or community disputes; in addition we provide Ireland’s first national online mediation service. The CRC has also began piloting a free programme for the community beginning with secondary schools in January 2015. This programme provides post Junior Cycle students with the skills and techniques to manage conflict in a more productive manner; in order to help in the fight against bullying and other such conflicts.

My Way Programme, a service for the long term unemployed : The My Way Programme provides free comprehensive career coaching, psychometric testing and evidence-based occupational mental health skills-training for the long-term unemployed. This programme was first piloted in 2015 (In association with the Department of Social Protection (Galway) and Employability Galway). My Way’s pilot was positively evaluated by members of NUI Galway’s Discipline of Psychology and funded by Electric Ireland – Energy for Generations Fund and Lilly.

Cabhrú – Irish Abroad Service: with the support of the Minister for Diaspora, the Department of Foreign Affairs & Trade, the GAA and other organisations we are launching a emotional support helpline and free online counselling service this year for our Diaspora; beginning with Australia.

Career Coaching/Guidance Service: this innovative low cost Career Guidance/Coaching service is provided online nationwide and face-to-face in Galway.


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